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Customer Service Representative

Essential Duties and Responsibilities:

  • Excellent communication skills written, spoken, via telephone face to face, email, Arinc radio system
  • Excellent interpersonal skills
  • Must be very organized
  • Must be able to multi task and work well under pressure
  • Assist customers with requested services such as fuel, catering, hotel accommodations, ground transportation etc.
  • Resolve customer requests, question, complaints regarding the company s services or products
  • Bill customers for services rendered.
  • Set up new accounts; maintain records and other clerical duties.
  • Maintain a high standard of professional appearance at all times.
  • Maintain and stock materials and amenities in the customer service areas
  • Transport customers by crew van to airport terminals and local hotels.
  • Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.



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