AGENCY SUPPORT REPRESENTATIVE
3.
3 Miami Gardens, FL Miami Gardens, FL Estimated:
$35.
1K - $44.
5K a year Estimated:
$35.
1K - $44.
5K a year COMPANY Overview:
Founded in 1989, United Automobile Insurance Company is an innovative and established organization looking for an Agency Support Representative to join our team.
Family-owned, UAIC, is one of the largest privately held property and casualty insurance companies in the United States.
The key to our growth and success is a commitment to providing quality service to our agents and customers, by providing disciplined underwriting, and strategic claims handling.
Our ongoing efforts to invest substantial resources in personnel and technology are the foundation of our promise of assuring maximum efficiency and specialized operations in the industry.
We are proud that our independent agents and customers have recognized our dedication by making UAIC the market leader in every state where we conduct business.
SCOPE:
As an Agency Support Representative, you will play a crucial role in supporting our territory field representatives and independent agents.
You will work within your partnerships to create and execute sales actions that align with your goals and objectives.
Examples of daily expectations are as follows:
Answer inbound agent calls, conduct virtual training, assist agents with issues or direct them to the appropriate department.
The Agency Support Representative position can be an ideal career path for individuals new to insurance which allows for transfer of knowledge and advancement level opportunities.
DUTIES :
Establish a strong rapport with independent agents, serving as a reliable point of contact for all agency-related matters.
Understand the individual needs of agencies providing personalized support and solutions that align with their requirements.
Collaborate with multiple departments to ensure all parties are aligned and aware of changes.
Works with Territory Field Representative to appoint and on-board new agents.
Conduct virtual training sessions for agents to enhance their understanding of UAIC's products, policy features, and claims procedures.
Stay up to date on competitor intelligence.
Identify and address potential issues in policy documentation, billing, and claims processing.
Generate regular field reports summarizing interactions, issues addressed, and agent feedback.
Contribute insight to improve processes and enhance customer experiences.
Meet or exceed monthly and quarterly sales objectives.
EDUCATION:
Associate degree in business, or a related field (or equivalent experience).
At minimum one to two years of industry-related experience is preferred.
Valid driver's license and reliable transportation.
Bilingual preferred SKILLS &
Experience:
Strong knowledge of insurance products, policy language, and claims procedures.
Excellent interpersonal and communication skills, both written and verbal.
Customer-centric attitude with a proven track record of providing exceptional customer service.
Problem-solving skills and the ability to think critically and make sound decisions.
Detail-oriented and organized, with the ability to manage multiple tasks simultaneously.
Proficiency in using technology, including Sales Force and Microsoft Office Suite.
Prior insurance agency experience preferred.
Benefits:
401(k) Retirement Savings Plan with employer match.
Comprehensive Medical, Prescription Drug, Vision, and Dental Insurance Paid Time Off, Holidays, and Leave programs.
Flexible spending accounts Basic Life Insurance and Voluntary Life/ADD Voluntary Short Term and Long-Term Disability Please note that the salary range listed is an estimate provided by the job board and might not align with accurate information.
The actual salary for this position may vary based on experience and qualifications.
Candidates are encouraged to discuss compensation during the interview process.
UAIC is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees.
All employment decisions at UAIC are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
3 Miami Gardens, FL Miami Gardens, FL Estimated:
$35.
1K - $44.
5K a year Estimated:
$35.
1K - $44.
5K a year COMPANY Overview:
Founded in 1989, United Automobile Insurance Company is an innovative and established organization looking for an Agency Support Representative to join our team.
Family-owned, UAIC, is one of the largest privately held property and casualty insurance companies in the United States.
The key to our growth and success is a commitment to providing quality service to our agents and customers, by providing disciplined underwriting, and strategic claims handling.
Our ongoing efforts to invest substantial resources in personnel and technology are the foundation of our promise of assuring maximum efficiency and specialized operations in the industry.
We are proud that our independent agents and customers have recognized our dedication by making UAIC the market leader in every state where we conduct business.
SCOPE:
As an Agency Support Representative, you will play a crucial role in supporting our territory field representatives and independent agents.
You will work within your partnerships to create and execute sales actions that align with your goals and objectives.
Examples of daily expectations are as follows:
Answer inbound agent calls, conduct virtual training, assist agents with issues or direct them to the appropriate department.
The Agency Support Representative position can be an ideal career path for individuals new to insurance which allows for transfer of knowledge and advancement level opportunities.
DUTIES :
Establish a strong rapport with independent agents, serving as a reliable point of contact for all agency-related matters.
Understand the individual needs of agencies providing personalized support and solutions that align with their requirements.
Collaborate with multiple departments to ensure all parties are aligned and aware of changes.
Works with Territory Field Representative to appoint and on-board new agents.
Conduct virtual training sessions for agents to enhance their understanding of UAIC's products, policy features, and claims procedures.
Stay up to date on competitor intelligence.
Identify and address potential issues in policy documentation, billing, and claims processing.
Generate regular field reports summarizing interactions, issues addressed, and agent feedback.
Contribute insight to improve processes and enhance customer experiences.
Meet or exceed monthly and quarterly sales objectives.
EDUCATION:
Associate degree in business, or a related field (or equivalent experience).
At minimum one to two years of industry-related experience is preferred.
Valid driver's license and reliable transportation.
Bilingual preferred SKILLS &
Experience:
Strong knowledge of insurance products, policy language, and claims procedures.
Excellent interpersonal and communication skills, both written and verbal.
Customer-centric attitude with a proven track record of providing exceptional customer service.
Problem-solving skills and the ability to think critically and make sound decisions.
Detail-oriented and organized, with the ability to manage multiple tasks simultaneously.
Proficiency in using technology, including Sales Force and Microsoft Office Suite.
Prior insurance agency experience preferred.
Benefits:
401(k) Retirement Savings Plan with employer match.
Comprehensive Medical, Prescription Drug, Vision, and Dental Insurance Paid Time Off, Holidays, and Leave programs.
Flexible spending accounts Basic Life Insurance and Voluntary Life/ADD Voluntary Short Term and Long-Term Disability Please note that the salary range listed is an estimate provided by the job board and might not align with accurate information.
The actual salary for this position may vary based on experience and qualifications.
Candidates are encouraged to discuss compensation during the interview process.
UAIC is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees.
All employment decisions at UAIC are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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